Frequently Asked Questions (FAQ) about AljaziraTravels

• What documents do I need to buy plane tickets online?

To reserve and buy a domestic plane ticket online, only the national code is needed, and to buy a foreign plane ticket, in addition to the national code, you must also enter the passport number and expiration date.

•   Can I change the name or surname of the passenger after buying the plane ticket?

Not all flights have this capability. For example, system flights do not have this capability. Contact the agency for more information.

•   Is it possible to cancel the plane ticket and refund the money?

Charter flights cannot be canceled. But system flights will be fined according to the day and hour before the flight.

• When buying plane tickets online, can I choose the seat I want?

No, unfortunately, this is not possible for domestic flights, but for international flights, we will soon provide the ability to choose a seat after purchase.

•   What are the conditions for booking plane tickets for babies and children?

In general, the cost of plane tickets for children and babies is different in each airline and each flight class. In some airlines, the price of plane tickets for children aged 2 to 12 is no different from that of adults; But the cost of plane tickets for babies is 10% of the adult ticket. When buying plane tickets from the Aljaziratravels.com website, you must enter the complete details of the passengers (including date of birth) so that the final cost of the plane ticket for your child or baby can be calculated.

• What is the difference between system and charter plane tickets?

The price of system tickets is fixed and determined according to the approval of the airline company; But charter tickets are subject to change in price and may be sold cheaper than system tickets in the days close to the trip. The most important difference between system and charter tickets is the possibility of cancellation and the penalty percentage of ticket refund.